Richard Branson, the well-known entrepreneur and business expert, is adamant that within his group of companies staff welfare takes precedence over that of any other stakeholder, including the employer. Management must devote time and effort to ensure that the staff are happy within their work environment.
This study by Harvard Business Review identifies key factors that must be followed to enable staff to develop appropriate friendships within their workplace.
Research shows that in most firms at least half of the staff are unhappy. At any time 32% of staff, including agents, are seriously thinking of quitting while 21% have a negative view of their employer. To achieve outstanding results in your agency you must ensure that your employees are happy. Once you have achieved that, the employees will ensure that your clients needs are satisfied. This translates into the agency achieving outstanding yields, thereby satisfying the shareholders’ needs.
CPDCW-M1: Training Material, Harvard Business Review
Connecting in the Workplace CPD course includes the following:
- Riveting reading reports and analogies supplied by Harvard Business Review
- Multiple-choice questions that are easy to understand and must be answered after you have read through the learning material. As you answer the questions, the online program will automatically mark the answer so that you receive your results immediately
- Once you have completed and passed the course, PropAcademy will issue you with a Certificate of Competency
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