Terms of Use

Information about us

The Site is operated by PropAcademy (PTY) Ltd.

Your Information and Site Usage

Any personal information we collect from you will be processed in accordance with our Privacy Policy.

Access to Our Site

We reserve the right to suspend, modify, or withdraw any services or content on the Site without notice. We shall not be held liable if the Site is unavailable for any period.

Access to certain sections of the Site may be restricted to registered users.

If you are provided with a username, password, or any other security information, you must keep it confidential. We may disable your access if we determine that you have violated these Terms.

Intellectual Property Rights

The Site and its content are for browsing and making legitimate purchases only. Unauthorized use of the Site, including copying, reproducing, or distributing the content, is strictly prohibited.

You may print or download extracts of the Site’s content for personal use, provided you credit PropAcademy as the copyright owner.

Commercial use of content from the Site requires prior written permission from PropAcademy.

All materials provided in our courses are proprietary to PropAcademy (PTY) Ltd and may not be reproduced or shared without express permission.

For inquiries regarding content use, please contact [email protected].

Links to Our Site

You may link to our Site, provided it does not imply endorsement or association by us without our prior consent. Please contact [email protected] for more information.

The Site must not be framed on any other website.

Links from Our Site

The Site may contain links to third-party websites. These are provided for your convenience and reference only. We have no control over the content of these sites and are not responsible for any loss or damage arising from their use.

Limitation of Liability

The content on the Site is provided “as is” without warranties or representations of any kind, including accuracy, completeness, or suitability for a particular purpose.

To the fullest extent permitted by law, we (and our affiliates) exclude:

All conditions, warranties, and other terms which might otherwise be implied by statute, common law, or the law of equity.

Any liability for any direct, indirect, or consequential loss or damage incurred by any user in connection with our site or in connection with the use, or inability to use, our site, including (without limitation) any liability for loss of: income or revenue; business; profit or contracts; anticipated savings; data; goodwill; wasted management or office time; and for any other loss or damage of any kind, however arising and whether caused by tort (including negligence), breach of contract or otherwise, even if foreseeable, provided that this condition shall not prevent claims for loss of or damage to your tangible property or any other claims for direct financial loss that are not excluded by any of the categories set out above.

This provision does not affect our liability for death or personal injury arising from our negligence, our liability for fraudulent misrepresentation or misrepresentation, or any other liability that cannot be excluded or limited under applicable law.

Viruses and Hacking

You must not misuse our site by knowingly introducing computer viruses or other material that is malicious or technologically harmful. You must not attempt to gain unauthorised access to our site, the server on which our site is stored, or any server, computer, or database connected to our site.

Breach of this provision may amount to an offense under the Computer Misuse Act 1990, and we may report any such breach to the relevant law enforcement authorities and cooperate with them.

We will not be liable for any loss or damage caused by any virus or other malicious or technologically harmful material that may infect your computer equipment due to your use of our site or to your downloading of any material posted on it, or on any website linked to it.

Variations

We reserve the right to update these Terms at our discretion. The Terms in effect at the time of your use of the Site will apply.

Privacy Policy

We are committed to protecting your privacy. This privacy policy applies to all the web pages related to this website. All the information gathered in the online forms on the website is used to personally identify users who subscribe to this service. The information will not be used for anything other than what is stated in the Terms & Conditions of use for this service. None of the information will be sold or made available to anyone.

The Site may collect certain information about your visit, such as the name of the Internet service provider and the Internet Protocol (IP) address through which you access the Internet; the date and time you access the Site; the pages that you access while at the Site and the Internet address of the Web site from which you linked directly to our site. This information is used to help improve the Site, analyse trends, and administer the Site.

We may need to change this policy from time to time in order to address new issues and reflect changes on our site. We will post those changes here so that you will always know what information we gather, how we might use that information, and whether we will disclose that information to anyone. Please refer back to this policy regularly. If you have any questions or concerns about our privacy policy, please send us an E-mail.

By using this website, you signify your acceptance of our Privacy Policy. If you do not agree to this policy, please do not use our site. Your continued use of the website following the posting of changes to these terms will mean that you accept those changes.

Order Processing

Order processing will commence upon receipt of a confirmed order and full payment.

Payment Methods:

Credit Card: We accept MasterCard and Visa.

EFT (Electronic Fund Transfer): Please follow the instructions during checkout to pay via EFT.

Direct Deposit: If you choose to pay via direct deposit, please email the deposit slip to [email protected] to confirm your payment.

Zapper: You will redirected to Zapper during checkout.

PayJustNow: Apply and pay over 3 installments with PayJustNow.

FeverTree: Pay on account via FeverTree.

ZeroPay: Apply and pay over 3 installments with ZeroPay.

By using third-party payment services to complete your purchase on our site, you acknowledge that PropAcademy is not responsible for any issues or delays caused by the third-party payment provider. We recommend reviewing their terms and conditions before making any payments. Any disputes related to third-party transactions must be addressed directly with the payment provider.

Refunds/Returns Policy

Once payment has been made, cancellations are not eligible for a refund. Requests for cancellations before course release will be considered if received within 5 days of payment, subject to a 50% penalty and an additional R500 administration fee.

PropAcademy will not refund any amount paid for training or courses, should a customer no longer wish to attend the course or if the customer purchased the incorrect course.

Sale items (if applicable) Only regular-priced items may be refunded, unfortunately, sale items cannot be refunded.

In order to request and process a refund for online payments, customers must complete the refund application form and e-mail a copy and supporting documentation to [email protected].

PropAcademy will notify you of the approval or rejection of your refund, this process may take up to 14 days (2 weeks).

If your refund is approved, then your refund will be processed by our accounts department within an additional 14 days (2 weeks).

Security Policy

Virtual Card Services processes all credit card transactions. All credit card transactions are 128-bit Secure Socket Layers (SSL) encrypted. The company registration documents and the site’s registered domain name are checked and verified by Thawte, ensuring the cardholder and merchant that nobody can impersonate VCS to obtain confidential information.

Virtual Card Services is committed to providing secure online services. All encryption complies with international standards. Encryption is used to protect the transmission of personal information when completing online transactions. Virtual Card Services Internet servers are protected by firewalls and intrusion detection systems.

The Merchant does not have access to credit details.

Virtual Card Services continually reviews and enhances its security in line with technological changes.

Monitoring

We reserve the right to monitor all activity on the Site. We may investigate and take appropriate action for any violations of these Terms, including suspending or terminating access.

Law

These Terms will be governed by and construed in accordance with South African law. South African courts will have exclusive jurisdiction in any disputes, although we reserve the right to initiate proceedings in other jurisdictions at our discretion.

Updating of Terms and Conditions

We may revise these Terms from time to time. The updated Terms will be posted on the Site, and your continued use of the Site will constitute acceptance of the changes.

Consent by Learner

I understand that all the designs and trademarks are registered to PropAcademy (PTY) Ltd and hereby accept the terms and conditions. I undertake not to copy/duplicate the trademarks and designs directly or indirectly in anyway and understand the legal implications thereof. Should I be found to be in violation of this agreement I understand that I will be held liable for all legal costs incurred by PropAcademy (PTY) Ltd for any civil action or any legal action deemed necessary against me.

Course Terms

Study Program

It is compulsory for a study program to be submitted once the course has been released to the learner

Certificates will only be issued to learners who have complied with all the requirements for a
particular course.

Should the agreed dates of submission not be adhered to (and the learner has not been granted an extension), PropAcademy reserves the right to de-enroll the learner without notice and will not be liable for any costs

Course Extensions

All PropAcademy’s courses must be completed within the stipulated time frame.

If your course has passed its original timeframe, it is the learner’s responsibility to ensure they still qualify under the current entry requirements.

Governing bodies regulating real estate qualifications regularly update their entry requirements. If you complete your course after your original deadline, we may not be able to issue your final certification.

Certain courses offered by PropAcademy may be eligible for an extension, provided the extension is purchased within 3 months of the original course deadline. Failure to purchase an extension within this timeframe will result in the need to repurchase the course in order to continue access.

Rework:

Each learner will have 2 attempts to submit rework. A 3^rd opportunity may be awarded at PropAcademy’s discretion and penalties will be applied.

Should the submitted rework be found to be incomplete, it will not be marked and will be considered as an attempt.

Rework must be completed and submitted within 14 days of your Assessment Guide being sent to you.

It is solely your responsibility to ensure your contact details are updated on the learning portal.

Should you miss the 14-day deadline, penalties will apply up to 30 days.

Any rework submitted after 30 days will not be considered. Should you wish to continue your qualification with us, you will need to re-purchase your course.

Should your qualification no longer be valid with SSETA/QCTO, you are required to re-purchase and restart the updated qualification.

Cancellations

Please refer to the Refunds/Returns Policy for details on cancellations and associated fees.

Contact Us

If you have any questions or concerns, please contact us at [email protected].